Shipping policy
Order Processing & Dispatch
We process and dispatch all confirmed orders within 1–3 business days after successful payment verification. Our efficient fulfillment workflow minimizes waiting periods, allowing customers to receive their fresh seafood products promptly and in good condition.
International Shipping & Delivery Time
Our standard international delivery generally takes 5–14 days to reach most global destinations. All delivery timeframes are estimated and may vary depending on specific shipping regions and local customs clearance efficiency. You can select the rush shipping option at checkout if you require faster expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page prior to payment, with no hidden fees or undisclosed additional charges of any kind.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All applicable fees and taxes are the sole responsibility of the order recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected extra expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood items, effectively preventing damage and leakage while preserving product freshness during long-distance transit. Optional shipping insurance is offered at checkout for high-value orders to provide extra security and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any inquiries regarding shipping arrangements, customs procedures or delivery progress, our dedicated support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@thwebyte.shop or phone: +64 21 583 7462.
Thank you for choosing THEO WEBSTER STORE! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.